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Supafone for insurance agents

Quote calls, renewals and claims questions, all written down.

Supafone writes up every client call, coaches you through renewal pushback, and translates live when a client switches language.

Free public beta for iPhone

An agent and a client going over a policy at a table.
Example

“A client switched to Spanish halfway through a renewal call. Supafone translated it live and the notes came out in English.”

Quotes, renewals and claims questions all day, and the details live in your head until you write them down.

Here is how Supafone helps.

Call notes

Every policy detail, captured

Drivers, coverage questions, renewal dates and follow-ups from every call, ready when the client calls back.

More on Call notes

Auto renewal: Gómez family

  • Today
  • Lucía Gómez

Key facts

  • Adding a teen driver in June
  • Wants a quote with a higher deductible

Follow-ups

  • Send both quotes by Wednesday

Live coach

Renewals without the scramble

When a client says the premium went up too much, the coach suggests the next thing to say while they’re still talking.

More on Live coach

Live call with Dana Reyes, transcribing.

Dana: The demo was great. Honestly though, it is more than we budgeted.

Coach, price objection spotted. Suggested reply: Totally fair. How many hours a week go into the spreadsheets? Then compare that cost to the plan. Why: Price with nothing to compare it to. Anchor it to the hours they lose today.

You: Totally fair. How many hours a week go into the spreadsheets?

Dana: Probably ten, between me and Jess.

Live translation · Supafone+

Serve clients in their language

Supafone notices when a client switches language and translates the call live, line by line. Your notes stay in English.

More on Live translation

Delivery call · Lucía Gómez

Spanish detected · translating to English

Caller: Hola, ¿podemos mover la entrega al jueves? (English: Hi, can we move the delivery to Thursday?)

You: Thursday works. Same time, 2 pm?

Caller: Sí, a las dos. Y mándeme la factura, por favor. (English: Yes, at two. And send me the invoice, please.)

Private by design

Your calls are yours.

No ads, never sold, and you decide who gets recorded.

  • Never sold, no adsWe don’t sell your data, and there are no ads in the app.
  • Not training dataSupafone doesn’t train AI models on your calls.
  • Never record someoneAdd anyone to your never-record list and no audio of their calls is kept.
  • Encrypted and walled offEncrypted in transit and at rest. Only you can sign in to your account.

To caption, coach and write your notes, Supafone processes calls in the cloud with the providers listed in the app under Settings, Privacy & legal, such as Twilio, Deepgram and Anthropic. Calls are recorded by default so you can listen back, and you control that per person and per call. Supafone isn’t end-to-end encrypted, and we don’t claim it is. Read the privacy policy

FAQ

Questions from insurance agents.

Are my client calls private?

Supafone is private by design: your data is never sold, there are no ads or ad trackers, and Supafone doesn’t train AI models on your calls. Only you can sign in to your account, data is encrypted in transit and at rest, and you can keep any client off the recording with the never-record list. Calls are processed in the cloud by the providers listed in the app, so it is not end-to-end encrypted. Check your own rules before using it with clients.

Which languages does live translation cover?

More than 70. Supafone notices when the other side switches language and translates the call live, with the original and your language line by line. Live translation is part of Supafone+.

Does Supafone record my calls?

By default, Supafone records and transcribes your calls so it can coach you and write your notes, and a Transcribing badge shows on every live call. You can stop recording any call with one tap, or put anyone on a never-record list so no audio of their calls is kept. Listening back, downloading and sharing recordings come with Supafone+. Supafone gives a recording notice where the law requires one.

Does Supafone give financial, legal or compliance advice?

No. Supafone writes your notes and suggests what to say on your calls. Check your own rules on recording and record keeping before you use it with clients.